Privacy Policy

Privacy Policy

Last Updated: 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our counseling services.

By using our website or booking a session, you consent to the data practices described in this policy.

1. Who We Are

We are an international virtual counseling and emotional wellness platform providing services to clients across multiple countries.

We are committed to protecting your personal information and maintaining confidentiality.

If you have questions about this Policy, you may contact us at:

2. Information We Collect

We collect the following types of information when you visit our website, fill a form, or use our services:

2.1 Personal Information

This includes data you voluntarily provide, such as:

  • Full name
  • Phone number
  • Email address
  • Country/location
  • Payment details (processed securely through third-party providers)
  • Information shared during session requests or inquiries

2.2 Sensitive Information (Counseling Data)

This includes emotional or relationship concerns, intake details, or information shared during sessions.

We treat all counseling-related information with strict confidentiality.

2.3 Usage Data

Automatically collected information through cookies and analytics tools:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website

2.4 Payment Information

Payments are processed securely through trusted third-party gateways (e.g., Paystack).

We do not store your full card details.

3. How We Use Your Information

We use the collected information to:

  • Provide counseling and support services
  • Manage bookings and communication
  • Process payments securely
  • Improve website performance and user experience
  • Personalize your experience
  • Send service updates, confirmations, and responses
  • Maintain internal records and quality assurance
  • Ensure the safety and integrity of our platform

We do not sell, rent, or trade your personal information to third parties.

4. Confidentiality & Counseling Information

All conversations, messages, and counseling notes are kept strictly confidential.

We only disclose such information when:

  • You give explicit written permission
  • There is risk of harm to yourself or others
  • There is suspected abuse or neglect
  • We are required by law, court order, or regulatory authorities

We adhere to ethical standards for virtual counseling and data protection.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve website navigation and performance
  • Understand visitor behavior
  • Personalize content
  • Track analytics

You may disable cookies through your browser settings, though some features may not function properly.

6. Third-Party Sharing

We may share limited necessary information with:

  • Payment processors (for secure payments)
  • Email and communication service providers
  • Analytics tools (e.g., Google Analytics)
  • Cloud hosting providers

These third parties must protect your data and are not permitted to use it for any other purpose.

We do not share counseling session content with any third-party organization.

7. Data Protection & Security

We implement strong technical and organizational measures to safeguard your data, including:

  • Encrypted communication
  • Secure data storage
  • Restricted staff access
  • Regular security audits
  • Compliance with applicable data protection regulations

While we take all appropriate steps, no online system is 100% secure.

8. Your Rights

Depending on your country or region, you have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request the deletion of your data
  • Withdraw consent
  • Object to processing
  • Request copies of your stored data

To make any request, contact us at the email provided.

9. Data Retention

We retain your data only as long as necessary for:

  • Fulfilling the purposes outlined in this policy
  • Legal compliance
  • Professional record-keeping standards

You may request deletion of your data at any time (unless legally prohibited).

10. Payment Processing

All payments are securely processed in Ghanaian Cedis (GHS) via Paystack.

Your bank handles currency conversion.

We do not store full card data.

11. Children's Privacy

Our services are intended for individuals 18 and above.

Clients under 18 may only use our services with verified parental or guardian consent.

12. International Data Transfers

Because we serve clients globally, your data may be processed in different countries.

We ensure that all transfers comply with applicable data protection laws and security standards.

13. Updates to This Privacy Policy

We may update this policy occasionally.

When changes are made, the "Last Updated" date will be revised.

Continued use of our website or services indicates acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact:

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